Roundbrix – Moving to Take your IT Dollar Further!

What’s important to you? We think it should be the best use and longest life of each dollar spent on IT. It means really evaluating a few facets of each purchase.

Total Cost over Useful Life must Equal Business Value. Yeah, it’s a mouthful, but let’s think about that for a moment. The annual cost must be of business value, in other words, the benefit should be equal to, or preferably greater, than the cost. Here’s how we figure it out.

This must include all costs. Cost of item, tax, shipping and handling. But also important are items like annual maintenance and foreseeable costs outside what is covered. The name of the game has to be to cap your costs, but in doing so, you may overpay. Hardware support is a gamble in two ways. First, you’re betting that the cost of the support is less than a few service calls. Secondly, what is the most important thing to understand about support contracts is that you will always receive more timely response support over those that have no contract. So at this point, you need to figure out what an hour, or a day – or two – of downtime means to your operation. This is really what the hardware maintenance contract hedges against.

Software support must be factored in as well, but before signing up to 15-25% per year of retail cost (not what you paid for it), ask yourself a simple question. Am I going to benefit here? The answer lies in evaluating the situation. If you’re deploying a new ERP system, by ALL means, get the support for the first year to get through it. But once it’s stable and assuming you’re not in need of constant updates tied to a software agreement, that money might be better used for other business purposes. You can always re-up later

Very important here is to be realistic as to useful life. When considering the purchase, ensure you are not under buying to save a thousand dollars, but then your solutions only lasts for three years and you were thinking six years. This short-term savings just cost you a ton of money, and you not only have to repurchase, but pay the cost and endure the pain of redeployment.

If something (like a server or a phone system) is scalable, meaning you can buy what you need today and add to it later without performing a forklift upgrade, that may be another way to pull out a win.

Probably the most important point here about useful life is how a few dollars can hedge an earlier-than-expected retirement of your systems. Thinking down the road a few years and being just short of a clairvoyant will serve you well.

As we have been at this for many years, we know how long stuff lasts – period. We thought we would share our experience here to help you make better and more informed decisions .

AVAYA IP Office – 7 years minimum. Look, there are no moving parts and upgrades are a couple hundred dollars and a few hours, it’s a solid telephony solution.

Cisco VoIp – 5 years maximum. Our experience here in supporting these systems has been that a couple years in, it requires an expensive upgrade to remain compatible with the latest Windows systems on which the Agents reside. A workaround here is to run XP in Virtual Mode. The other reason that life is limited to 5 years is that the servers/hardware they place them on are typically only warrantied for 5 years max.

Exchange Server – 5 to 7 years. Most companies here skip every other version of exchange, so most folks going to Exchange 2010 today are on Exchange 2003. This helps defray deployment costs by ‘skipping’ a deployment cycle. And these days, Dell and soon others will warranty servers for 7 years, as it makes business sense.

Firewalls – 4-5 years. This is typically as long as the manufacturer is comfortable standing behind the product. Also pay attention to “trade-up” programs and try to pre-purchase at least two years of support as it’s cheaper that way.

Switches – 7 years+. The HP Procurve line carries a lifetime warranty, so unless you need more functionality, like PoE (Power over Ethernet) built-in, use it as long as you can.

In the end, it’s all about the best use of strategic IT dollar and how you stretch and leverage your expenditures.

We’ve moved! We now have a 50% larger data center with more rack space, all the bells and whistles, and are able to host more cost- effective solutions like cloud hosting, SBS hosting, web hosting and proactive system monitoring. Also, if you’re moving, we can be your stop-gap for mission-critical applications as we can host your systems as you transition.

Recently, we also have become both a Juniper Networks and Barracuda Networks partner to add to our list of strategic partnerships. The way we see it, if we can deploy the solutions for companies, we don’t need to make as much in the sale of the hardware and software solutions, controlling your total cost of deployment.

Ed

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Cloud Computing. The Basics, Upsides and Downsides

The buzz word in IT today is Cloud Computing. This simply means applications are hosted off-site, right? Well, not exactly. The hardware is offsite. The applications are offsite. Your data is offsite. Backups are offsite, but are they really occurring? We explore the ins and outs here. To the Cloud!

Cloud Computing 101

It’s all about not having to shell out a lot of money for infrastructure, yet getting a ton of functionality and big infrastructure capability. Also, all applications (we’ll call them apps going forward) are web-based, so they can be run from any browser, anywhere and anytime. HTML, JavaScript, CSS and Ajax are all terms you may already know, but these are the basics behind delivering web apps that behave very much like more traditional client/server apps. The reason this has gained more popularity recently, is there are more things like Ajax, which allows a single data field to be dynamically updated, instead of an entire web screen refresh every time a piece of data changes. In other words, the web has grown up to match, and in some ways exceed, what was once done with client/server architectures.

Browser plug-ins, extensions, and open source make the ability to have feature rich apps that can be edited easily to add specific or additional functionality as well. It’s become a more flexible world. Also, applications, anti-everything (spam, junk, virus), and operating systems are supposed to be always seamlessly and currently patched. Surely, there will be some issues in this area as data needs to be ‘frozen’ for some platform migrations.

Microsoft’s Office 365 offering

Cloud Computing on the Microsoft 365 platform, which is still in Beta, provides a number of offerings, with a few different configurations. This seems to be a very favorable option for many. Sure, we’re a Microsoft Gold Certified Partner with a stake here, but the reality is that the applications Microsoft packages together actually integrate well, as has been the Microsoft Model. This integration is a good thing!

The above images are all clickable to showcase what the offers are, but here’s the deal. There are no large infrastructure upfront costs, but instead, a monthly recurring charge for services provided. These costs will range from $6 to $27 per month per user, depending on what is needed, as it’s a tiered pricing structure.

Microsoft’s distinct advantage, though clearly not OpenSource, is that these are the apps that most of us run, namely Exchange and Office specifically. But integration with Sharepoint can be sweet, as can be Cloud collaboration efforts.

Who is the Perfect Candidate?

1. Smaller companies with great technology needs and a small budget are prime candidates up to about 25-50 users.

2. Geographically-displaced workforce, sales teams with needs to share and connect would benefit the most. Imagine doing a PowerPoint Presentation without the need, or cost, of other 3rd party packages.

3. Startups can minimize their cost to get started, while appearing large in form and functionality. It gets you up and running fast and for little coin. A good thing if you’re working towards a strong presence.

4. Companies that are not large, but have infrastructures that are clearly at or beyond end-of-life (EOL) and think maybe there’s a better and cheaper way. They get not only current technology, but new technology as it gets roiled out, preventing another round of obsolescence every few years.

Total Cost of Ownership (TCO)

It really depends on the cost/benefit equation, which we can help you establish. Say it’s for 25 users and you need the Cadillac package from Microsoft for $27 a month. So, $27 x 25 user x 12 months is $8,100 per year. This excludes startup costs, which surely cost more for data migration, then a fresh startup. So far so good, right? So multiply that by 5 years and were at $40k. That excludes any annual price increases.

The value proposition comes into play when you ask yourself if you could have done more for less. Technically, most of the servers you deploy today have a 6-year useful life, so if you can live with one version of Exchange and other apps for 5-6 years, you might win on that front.

But there are a few questions that add to the TCO formula here, as well as some foreseeable challenges, outlined below.

What is the cost to move to the Cloud?

How safe is your backup? Are they in more than one site for disaster recovery?

Are backups being performed and if not, would you be notified?

How solid is the data recovery model?

How secure is your data from being leaked, possibly hurting your company? (Price, customer list leaked)

If you have to leave the Cloud provider, how hard/costly will it be?

If you’re late for paying the bill, will you be shut down?

Foreseeable Challenges

As with every technology or service provider, there are premier offerings and substandard offerings. A premier offering would hopefully be doing everything correctly. In my 25+ years’ experience, I would expect the difference between the two to be as follows:

Premier Cloud Provider

Fully Redundant Hardware

Backups confirmed

Server to usage ratio reasonable

Good performing

Strong bandwidth and transfer ability

Little to no downtime

Stable pricing, small increases

Reciprocally equitable contract

Solid, tested power backup strategy

Good, prompt service

SubStandard Cloud Provider

Non-Redundant Hardware

Backup not confirmed/may fail without notice

Server to usage ratio excessive

Mediocre to poor performance

Mediocre to poor bandwidth and transfer ability

Numerous downtime incidents

Pricing increase may be larger

Possible ‘hostage’ contracts, making leaving expensive and tough

Poor power backup strategy

Mediocre to poor service

Summary

In summation, it’s clearly a good thing and the way of the future. But as with any technology, put a foot or two in the water before jumping in. You’ll be glad you did, regardless of the decision.

If you are interested in a demo, please send an e-mail to support@roundbrix.com, and once we are up with the Cloud environment, we’ll gladly demo it for you!

Ed